Contact Plusnet

Phone Plusnet on their freephone customer service number 0800 432 0200 to contact a representative with queries about your mobile internet data or broadband Wi-Fi connection.

About Plusnet

Plusnet is a British Internet service provider that specialises in providing high-speed fibre optic broadband connections to over a million customers throughout the United Kingdom. The company is also known for its provision of other telecommunication services such as digital television channels and mobile phone networks.


Plusnet Broadband and Mobile Customer Services – 0800 432 0200

Contact Plusnet by calling their freephone customer services number 0800 432 0200 to discuss the range of internet packages and speeds available in their area. For instance, new customers can enquire about the installation fee for fibre optic broadband if they would like to upgrade to the high-speed internet service. Moreover, callers can discuss the cost of Plusnet’s mobile tariffs for both SIM card contracts and prepaid pay as you go agreements. For example, Plusnet has a range of monthly SIM deals that offer varying minutes allowances and available online data meaning that customers can customise their contact in accordance to a price that suits them. You should also get in touch to report any billing issues or to update your payment method before setting up an automated direct debit. Moreover, if you are unhappy with the quality of your broadband connection or even with the conduct of a specific member of Plusnet staff then you can register a complaint when spelling to a customer service representative. However, if you wish to cancel your broadband subscription or leave your mobile tariff before the contract is finished then you will be charged an additional cancellation fee.


Plusnet Technical Support – 0800 432 0200

Phone the Plusnet technical support department on their freephone contact number 0800 432 0200 for assistance changing your wi-fi password or checking your IP address. Alternatively, you can ask for troubleshooting assistance if there is a problem with your router box and you would like to repair your home internet connection. In the case of local signalling issues, a Plusnet customer service advisor can provide callers an estimate of when they are likely to be back online.


Call Costs and Contact Hours

Plusnet operates a 0800 freephone number meaning that all calls to the helpline will be completely free of charge from both UK landlines and mobiles. Furthermore, The Plusnet call centre helpline is open 7 days a week, and is available during the opening hours of 7.30am-10pm Monday to Sunday.


Useful Plusnet Contact Numbers – at a glance

Plusnet Department UK Contact Number Opening Hours
Plusnet Customer Services 0800 432 0200 7.30am-10pm Monday to Sunday
Customer Services from a Plusnet Mobile 500 7.30am-10pm Monday to Sunday
Broadband, Phone & TV Sales 0800 432 0080 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays
Mobile Sales 0800 328 4677 8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays


Write to the Plusnet Head Office

If you would prefer to send a letter detailing your written complaint or enquiry then you should write to the Plusnet Head Office via the following address: Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU, United Kingdom.